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Delivery/Service Specialist in Stuart, FL @ NuCO2

Date Posted: 2/27/2018

Job Snapshot

Job Description

SCHEDULE:  Days and Hours Varies


NuCO2, the largest, best, and only nation wide provider of beverage grade CO2 to the Foodservice and Hospitality Industry is a growth company. The Customer Care Representative is the first point of contact for our customers and is expected to meet or exceed their expectations with the initial and follow-up calls for the products and services the company offers.


• Delivering “WOW” Service by answering a preset number of inbound calls based on scheduled shift and performing diagnostic troubleshooting of NuCO2 equipment as it relates to beverage carbonation
• Utilizing deductive reasoning to ask probing questions, gather information and determine the correct course of action for each caller while ensuring all safety protocols are adhered to strictly
• Duties include, but are not limited to, remote troubleshooting of bulk CO2 tanks, Nitrogen generators and gas blenders for soda fountains and beer systems, analysis of delivery and usage history, root cause identification, accurately processing customer requests for delivery & service, collaboration with other departments for escalation of critical matters, processing sales leads, payment processing, understanding/conveying details about products and programs for all beverage carbonation solutions offered
• Demonstrating independence and initiative to find creative, unique solutions to complex issues
• Effectively communicating with customers to obtain pertinent information & understand their requests
• Effectively managing a heavy influx of job specific information via email updates and memos and demonstrating accountability for acting immediately on such updates
• Acting Like An Owner as it relates to building job knowledge by demonstrating focus on information retention in training classes as well on the job coaching and inquisitively asking questions
• Seeking ways to respectfully challenge the status quo and current practices to answer the questions “What more can we do?” and “”How can we do this better?”
• Determining proper call coding, documentation and routing
• Demonstrating a positive attitude about NuCO2 and being courteous and efficient in all interactions
• Meeting all call handling metrics for productivity, accuracy and quality

Job Requirements


• Ability to apply deductive reasoning to complex situations
• Ability to utilize active listening skills and interpret information which is presented verbally as well as to convey information verbally
• Ability to read and comprehend detailed instructions and correspondence and to document all activity accurately and thoroughly
• Ability to read and interpret documents such as contracts, pricing and equipment
• Ability to understand billing invoicing systems, screens, and codes
• Ability to add, subtract, multiply, divide in all units of measure using whole numbers, fractions and decimals
• Ability to type a minimum of 35 wpm, use a multiple line telephone in and ACD environment
• Basic experience using Outlook, MS Excel 2007, and MS Word
• Experience using JDE software preferred
• Excellent customer service skills- ability to go above and beyond to meet customer needs
• Must be very organized, multi-task and be detail-oriented
• Effective team player with excellent interpersonal skills
• Effective problem solving skills with an attention to detail
• Effective oral communication and listening skills
• Must have pleasant telephone voice/manner/etiquette skills


• High school diploma or general education degree (GED)


• Two years of customer service experience in a call center environment preferably in retail, airline, food service or service delivery industry.
• Restaurant/Food Service/Manufacturing and or mechanical background highly desired


• Exemplifies NuCO2 Values in all interactions with both internal and external customers
• Acts Like An Owner by demonstrating a high level of personal integrity and ethics
• Delivers WOW Service by utilizing a communication style that builds rapport and inspires trust
• Makes It Better Every Day by placing the good of the organization above personal gain
• Wins As A Team by demonstrating ability to work collaboratively with others, making • contributions to improve the organization beyond stated job requirements, and effectively utilizing time and resources
• Projects credibility and poise even in highly visible, confrontational situations
• Acts Like An Owner by taking an active interest in professional development and growth


• Ability to work various shifts that will include evenings, weekends, and holidays
• Must be flexible to work overtime when required
• Ability to speak a second language is a plus


Equal Opportunity Employer 


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