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Customer Service, Installation Scheduling in Stuart, FL @ NuCO2

Date Posted: 8/3/2018

Job Snapshot

Job Description

OVERVIEW

NuCO2, the largest, best, and only national provider of beverage grade CO2 to the Foodservice and Hospitality Industry is a growth company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with Field Operations and Sales to meet deadlines for installing CO2 tanks.
• Independently prioritize the need to match supply with demand regarding CO2 tanks and pending installations in addition to making scheduled readiness calls to customers.
• Handle multiple phone calls at one time while operating in the call center.
• Produce weekly schedule of installations that also efficiently incorporates additional pending service activities
• Accept a minimum of 75-100 phone inbound or outbound calls a day.
• Expected to attend weekly sales conference calls to discuss installations and other requests.
• Expected to communicate estimated time of arrival to customers on a daily basis.
• Ability to troubleshoot CO2 systems over the phone to prevent wasted travel time for drivers.
• Expected to assist customer service personnel with technical knowledge regarding CO2 systems.
• Responsible for getting the work out to the depots each morning to ensure scheduled work is completed on a daily basis.

Job Requirements

QUALIFICATIONS:

Core Values: Exemplifies and demonstrates NuCO2’s Core Values such as; ”Deliver Wow Service”, ”Act Like An Owner”, “Safety First”, “Win As A Team” and ”Make It Better Every Day”.
• Must be able to give clear instruction/direction to Installation Technicians
• Ability to multi-task in a call center environment.
• Ability to work independently with minimal supervision.
• Must be very organized, able to prioritize tasks, and be detail-oriented.
• Must be effective team player with excellent interpersonal skills.
• Effective problem solving skills with an attention to detail.
• Effective oral communication and listening skills.
• Must have pleasant telephone voice/manner/etiquette skills.
• Need knowledge of the CO2 tanks and how they work.
• Need to know and understand the safety guidelines.

EDUCATION AND TRAINING:

• High school diploma or general education degree (GED);

EXPERIENCE:

• Two year customer service experience in a call center environment preferably in retail, airline, food service, or service delivery industry.
• Experience using Outlook, MS Excel, and MS Word.

INTERACTION:

• This position will interact with all levels of the organization as well as external customers.

COMMUNICATION AND COGNITIVE ABILITIES:

• Works well under pressure situations
• Passion for delivering results to customers
• Willingness/enthusiasm for accepting responsibility and accountability; An “ownership mentality”
• Strong work ethic
• Independent worker.
• Ability to deal effectively with ambiguity.
• Achievement/results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.
• Recognized as a source of expertise and possessing a distinct point of view.

 

Equal Opportunity Employer 

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